Privacy Policy

Legal disclaimer

This Privacy Policy governs the manner in which we collect, use, maintain, and disclose information collected from users of our website. By accessing or using our website, users agree to the terms outlined in this policy.

Information Collection:
We collect personal information, non-personal information, and technical details from users through various sources, including direct interactions, user contributions, automated technologies, and third-party sources.

Usage and Disclosure:
Personal information collected is used for providing access to our website, fulfilling user requests, improving services, and complying with legal obligations. We may disclose personal information to subsidiaries, affiliates, service providers, and in compliance with legal requirements or business transactions.

Access and Correction:
Users have the right to access and correct their personal information held by us, subject to verification of identity.

Consent Withdrawal:
Users can withdraw consent for the collection, use, and transfer of personal information, which may affect certain services provided.

Policy Updates:
We reserve the right to update our privacy policy, and users are encouraged to check for updates periodically.

Acceptance:
By using our website, users indicate acceptance of the privacy policy's terms and practices.

Contact:
For inquiries or concerns regarding the privacy policy, users can contact us via the provided email address.

This summary serves as a concise overview of our commitment to protecting user privacy and outlines the key principles and procedures detailed in our privacy policy.

Privacy Policy

This Privacy Policy outlines how The Alcove Creative Space ("we" or "us") collects, uses, discloses, and protects your personal information. By accessing or using The Alcove Creative Space website ("Website"), you consent to the terms outlined in this Privacy Policy.

Information We Collect

We collect personal information that you voluntarily provide when using our Website, such as when making a reservation, contacting us, or subscribing to newsletters. This information may include:

Contact Information: Name, email address, phone number.
Reservation Details: Date, time, and purpose of reservation.
Payment Information: Credit card details for reservation payments.
Communications: Records of your interactions with us, including emails and messages.

How We Use Your Information

We use the collected information for the following purposes:

Reservations: To process and manage your reservations.
Communications: To respond to your inquiries and communicate with you.
Marketing: To send promotional materials and updates if you have subscribed to our newsletter.
Improvement: To enhance our services, website, and user experience.

Disclosure of Your Information

We may share your information in the following circumstances:

Service Providers: With third-party service providers assisting in reservation processing, payment processing, and website functionality.
Legal Compliance: When required by law or in response to valid legal requests.
Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users and others.

Your Choices

You have the following choices regarding your information:

Access and Correction: You can access and correct your personal information by contacting us.
Unsubscribe: You can unsubscribe from our marketing communications by following the instructions in the emails.

Security

We implement security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your experience. You can manage cookie preferences through your browser settings.

Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing their privacy policies.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to have it removed.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy. The updated version will be posted on the Website with the revised "Last Updated" date.

Emilie Bournival ("Business" or "We") values your privacy and is committed to safeguarding your personal information in compliance with this policy.

This policy outlines:

How we collect, use, disclose, and protect the personal information of our customers and website users ("you").
The types of information we may collect from you or that you may provide when you visit our website.
Our practices for collecting, using, maintaining, protecting, and disclosing that information.
In Canada, privacy laws generally define "personal information" as any data about an identifiable individual, including information that can identify, contact, or locate a single person. Personal information excludes business contact information like your name, title, or business contact details.
This policy applies to information we collect, use, or disclose about you:
On our Website.
In email, text, and other electronic messages between you and our Website.
Through mobile and desktop applications you download from our Website.
When you interact with our advertising and applications on third-party websites and services that link to this policy.

Our Website may contain links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. We do not control these third-party websites and encourage you to review their privacy policies.

Information We Collect About You

We collect and use several types of information from and about you, including:

Personal Information: Information that can directly or indirectly identify you, such as name, address, email, phone number, IP address, billing information, and any other details used to contact you.
Non-personal Information: Data that does not directly identify you, including demographic information, statistical or aggregated information, and technical details about your device and browsing habits.

How We Collect Information About You

We collect your information through:

Direct interactions with you when you provide it to us.
User contributions, such as information you post or transmit on our Website.
Automated technologies or interactions as you navigate through our Website.
Third parties or publicly available sources, including our business partners.

How We Use Your Information

We use the information we collect about you for various purposes, including:

Providing access to our Website and its contents.
Fulfilling your requests for information, products, or services.
Carrying out our obligations and enforcing our rights.
Notifying you about changes to our Website or services.
Improving our Website, products, services, marketing, or customer relationships.
Any other purpose with your consent.

Disclosure of Your Information

We may disclose your personal information:

To our subsidiaries, affiliates, and trusted third-party service providers.
To comply with legal obligations or respond to government requests.
To enforce our rights or protect the safety of our users or others.

We may also disclose your personal information in the event of a merger, divestiture, restructuring, or other sale or transfer of assets.

Accessing and Correcting Your Personal Information

You have the right to access and correct your personal information held by us. To do so, please contact us at hello@alcovecreativespace.com. We may need to verify your identity before providing access to your information.

Withdrawing Your Consent

Where applicable, you may withdraw your consent for the collection, use, and transfer of your personal information by contacting us at hello@alcovecreativespace. Please note that withdrawing consent may affect our ability to provide certain products or services to you.

Changes to Our Privacy Policy

We reserve the right to update our privacy policy. The date of the last revision will be indicated at the top of the page. Please check this policy periodically for any updates.

By using our Website, you indicate that you understand, accept, and consent to the practices described in this policy. If you do not agree with our policies and practices, please refrain from using our Website.

If you have questions about this Privacy Policy, please contact us at hello@alcovecreativespace.com.

*Last Updated: February 22nd, 2024*